Effective Negotiation Skills

Workshop August 2009

Details Wednesday August 12 Green Rooms Function Ctr, Greengate Hotel 9.30am - 1.00pm Tickets $95 members or $145 guests Presenter Jack Fraenkel - Motivatories Topic Effective Negotiation Skills RSVP Friday 7 August

As businesswomen, we can all benefit from developing effective communication and negotiation skills to:

• achieve genuine win: win agreements with others
• create healthy relationships
• win opportunities and new business contracts  
• achieve and maintain professional standards

Your negotiation skills should be developed to become a natural approach - part of your life tool kit and include a powerful blend of assertiveness and active listening:

How would you rank your current negotiation skills? Ask yourself the following:

1. I believe everything is negotiable all the time.
2. I plan and have a clear strategy before going into a negotiation.
3. I separate people from the problem.
4. I look for multiple solutions.
5. I always aim at achieving a win-win outcome.
6. I can adjust my negotiation plan based on unanticipated moves by the other party.
7. I communicate carefully and effectively.
8. I use active listening and questioning skills.
9. I ensure that my negotiation decision is based on results not emotions or pressure.

If you'd like to upskill in this valuable area, this is the workshop for you. The program has been developed to help you to identify and adapt your communication style and involves many practical exercises.

Topics covered include:

• Methods of communication
• Communication style and pitfalls
• How to achieve effective communication
• Effective listening techniques
• How to deal with different situations
• Dealing with difficult people
• Dealing with people under stress
• Interpersonal techniques
• Assertiveness skills
• Influencing skills
• Conflict management

You'll leave with clear direction on how to prepare for any negotiation and to create win win outcomes for all involved!

Jack Fraenkel is a business and management consultant with a focus upon customer service.  He has grown his own business since 1998 using service standards that others fear to follow.  His unique take on marketing means that Motivatories has grown and prospered simply through networking, third party referrals and sensible strategic alliances. 

His business is centred around business growth and development, primarily using Franchising as the expansion model.  He also works with major clients such as Dymocks, Service One Members Banking and the NSW Department of State & Regional Development. 

As a keynote speaker he brings over 30 years of sales, management and commercial experience to his audience. He has owned and operated a variety of specialist retail stores and a home service based franchise.  His knowledge of customer service and sales skills was honed internationally as the general manager of the largest duty free retailer in Australia.

Jack has experienced first-hand how exemplary negotiation skills can have a positive impact upon an organisation's bottom line. As general manager of Perth Airport concession, he re-built the management team to cover five stores and 80 staff over a 24/7 trading pattern. His initiatives and staff training translated into an additional $1M revenue with significant gains in trading profit.

When he's not working, Jack's usually found ‘Hanging around'; that is with ropes and assorted paraphernalia which keeps him and his students safe whilst learning to abseil.

Jack currently owns and operates Motivatories Pty Ltd, a successful franchise and people development consultancy with offices both sides of the globe.

www.motivatories.com.au